nick van

ORDERING

Once you have selected the items you’d like, you can checkout to complete your order. This can be done as a guest or you can sign up as a customer. If you have any issues, please call Sarah on 01794 322686.

We need 48 hours notice for ALL ORDERS, please.

Yes, the minimum order value is £20.00

No, if would prefer to call us, 01794 322686, or email us, sarah@thefarmersbutcher.co.uk, we would be happy to take your order.

We accept Mastercard, Maestro, and Visa, and Paypal. We do not accept American Express.

If it’s not online, we can probably source it for you, please give Sarah a call 01794 322686.

Yes, in the Pannage season. Pannage Pork is the term given to Pork from Pigs that have grazed naturally in The New Forest, this is an age-old process, going back to the time of William the Conqueror, which sees the pigs out in the forest eating the acorns & nuts, which are poisonous to the New Forest ponies. The Pannage season is in the Autumn, so we would expect to have Pannage Pork in late Autumn.

We strive to deliver the most perfect produce. If you are unhappy with any part of your delivery, we would like to know. Therefore, please contact us within 24 hours, and Mike will do his utmost to resolve any issues, usually by replacing the product or refunding you.

Yes we do, choose the ‘Local collection’ option on the checkout page, then choose ‘Payment on collection’, and 10% discount will be applied to your order. (NB: Discount is not applicable on special offers or meat boxes)

Providing you give us 48 hours notice, we should (baring delivery issues from our suppliers) be able to deliver everything you order on this website. If there is going to be any issues, we will contact you as soon as we can.

Yes! We have lots of Gluten Free.

All of our Beef Burgers are Gluten Free. If you would like any other types of burger GF, please ask, however we will need more time to make them for you.

Our Iron Age sausages are always Gluten Free, and we can make other flavour sausages GF, again please ask.

When Mike makes ‘special items’, we will always specify if it’s GF or not. We do try and make as much as possible GF.

Allergen information is available on request, please email sarah@thefarmersbutcher.co.uk, or telephone 01794 322686

DELIVERY

All orders over the value of £100.00 have free delivery.

All orders under £100.00 are charged as follows;

Local delivery is FREE to postcodes; SP5 2, SO16, SO40, SO43, SO51, SO52

Delivery to postcodes; SO14, SO15, SO17, SO41, SO42, SO45, SP6 2 is charged at £2.95

Delivery to all other postcodes in England/Wales is £8.95

Please enquire for delivery to anywhere outside of England & Wales.

We deliver locally using our own drivers and vans, and nationally to anywhere in England or Wales using a courier. Outside of these areas, please contact us prior to ordering.

Our normal local delivery days are;

Wednesday – Southampton

Thursday – Romsey & North of the A36

Friday – Totton & South of the A36

However this is subject to change, your delivery day will be confirmed once we have received your order.

We need 48 hours’ notice, therefore if, for example, you live in Romsey, then we deliver on a Thursday, and would require your order by Tuesday, please.

For courier deliveries, again we need 48 hours’ notice, and we normally arrange delivery on a Thursday or Friday, except when it’s near a public holiday, or mother’s day, then we would arrange delivery for a Wednesday.

**Please note** Courier deliveries will be suspended near Christmas, please see our Christmas details, or talk to us.

Local deliveries, using our own refrigerated vans, do not require additional insulation, so your meat will be delivered in a reusable paper bag or recycled cardboard box.

Courier deliveries, your order will be safe & secure in a cardboard box, with a special recyclable sheep’s wool lining (which is in a sealed recyclable wrapper), specially designed to keep meat cool. Under tests, the meat will stay at optimum temperature for over 48 hours, therefore during its journey to you, which should be approximately 24 hours, the meat will arrive in perfect condition.

If you think your delivery hasn’t been made on time, please contact us straight away on 01794 322686.

We would prefer you to be in so that the produce can be put straight away into a fridge. If, however, this is not possible, please let us know of a safe place, or a neighbour to leave it with.