FAQs

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Frequently Asked Questions

Christmas Ordering

When can I order?

Our Christmas order book opens on 26th October, with the last orders taken on Thursday 12th December*.

However, if you require a Whole Turkey, FR Crown or FR Breast Roast, we need your order by the 2nd December to guarantee you any size of bird, if you order after this date there may be limited sizes available.

*If our suppliers run low, this date could be brought forward, so we suggest you don’t leave it until the last minute to order!

Can I order online?

Yes! Please order ONLINE, in PERSON, or over the TELEPHONE. 01794 322686.

With regard to joints of meat, if you don’t see the size you require online (we can only show a limited number of sizes), please do order in a different way. We can do any size of joint you require!

Do I need to pay a deposit?

Yes, please. 20% of the order total. This is non-refundable, except in extreme circumstances

When do I pay the balance?

On collection.

When do I collect my order?

When you place your order, you will need to choose a collection time & date.

These are the options;

Sunday 22nd December Morning 9am-12pm OR Afternoon 1pm -3pm

Monday 23rd December Morning 3am-12pm OR Afternoon 1pm -4pm

Tuesday 24th December Morning 10am – 1pm

Can I change my collection day once it’s booked?

This involves an awful lot of admin our end, so we request you do not change your collection day.

Can I change my order?

We have to put our orders into suppliers, so no, please do not change your order.

Are the products fresh or frozen?

All of our Christmas products are fresh

Can I add other products onto my order?

On your Christmas order, you can only choose items that are on the Christmas PRICE LIST.

We will be open everyday the week before Christmas for your last-minute goodies, and the shop will be open during the Christmas collection days.

Christmas OPENING TIMES?

Xmas Opening Times:

Monday 16th : Closed

Tuesday 17th : 9am – 5pm

Wednesday 18th : 9am – 5pm

Thursday 19th : 9am – 5pm

Friday 20th : 9am – 5pm

Saturday 21st : 9am – 4pm

Sunday 22nd : 9am – 12pm / 1pm – 3pm

Monday 23rd : 9am – 12pm / 1pm – 4pm

Christmas Eve : 10am – 1pm

Christmas Day / Boxing Day CLOSED

Friday 27th : 9am – 1pm

Saturday 28th : 9am – 1pm

Monday 30th : CLOSED

New Years Eve : 9am – 1pm

New Years Day : CLOSED

Thursday 2nd : CLOSED

Can I buy other goods when I collect my order?

Yes

Can you bone & roll my Turkey?

Yes. There is an additional charge of £6.50 for this service. Please add to your order.

We can either; remove the legs, leaving a Crown, then bone & roll the legs. Or, bone and roll the whole Turkey.

Please also let us know if you would like to keep the bones.

Are you making home made Beef Wellington?

Yes, and a Pork Wellington

They will be approx 900g, to serve 4 people.

Do you sell cook ham?

Yes.

Do you sell FREE-RANGE Fowl?

Yes, all of our whole Christmas Turkeys, Geese, Duck & Chicken are Free-Range. We will also sell non-free range Turkey Breast Roast to give you a different pricing option.

Do you offer delivery?

Yes.

Just for Christmas orders, the delivery day is Monday 23rd, with a delivery cost of £10.00. We will deliver locally ONLY.

Please contact Sarah prior to placing your order to book your delivery slot, as we have a limited number available.

Call 01794 322686, or email [email protected] – please remember to include a contact telephone number.

If ordering online, don’t forget to add ‘delivery’ to your order, then choose LOCAL PICKUP on the payment page. We do not however offer courier deliveries during December.

General Ordering

How Do I Order Online?

Once you have selected the items you’d like, you can check out to complete your order. This can be done as a guest or you can sign up as a customer. If you have any issues, please call Sarah on 01794 322686.

We need at least 48 hours’ notice for ALL ORDERS, please.

Is There a Minimum Order?

Yes, the minimum order value is £35.00

Do I have to Oder Online?

No, if you would prefer to call us, 01794 322686, or email us, [email protected], we would be happy to take your order.

What Payment Options Do I Have?

We accept Mastercard, Maestro, Visa, and cash in the shop! We do not accept American Express.

I Can't Find The Product I Would Like?

If it’s not online, we can probably source it for you, please give Sarah a call 01794 322686.

Do You Sell Pannage Pork?

Yes, in the Pannage season. Please see our Pannage Page for more information.

What is Your Guarantee?

We strive to deliver the most perfect produce. If you are unhappy with any part of your delivery, we would like to know. Therefore, please contact us within 24 hours, and Mike will do his utmost to resolve any issues, usually by replacing the product or refunding you.

Our supplier is Andrew at Storms Farm, Cadnam which is 10 mins down the road from us.

Do You Offer Click and Collect?

Yes we do, choose the ‘Local collection’ option on the checkout page, then choose ‘Payment on collection’, we need 2 days’ notice please, and Rob will make your order up, ready for you to collect.

Our shop collection days are Thursday – Saturday. WE DO NOT OFFER A COLLECTION SERVICE ON TUESDAYS OR WEDNESDAYS.

Is Everything in Stock?

Providing you give us 48 hours notice, we should (barring delivery issues from our suppliers) be able to deliver everything you order on this website. If there is going to be any issues, we will contact you as soon as we can.

Do You Have Gluten Free Options?

Yes! We specialise is GF. You will find most of our seasonings, half of our sausages, all burgers, and lots more GF in our shop!

Allergens

Allergen information is available on request, please email [email protected], or telephone 01794 322686

Delivery

How Much Does Delivery Cost?

We deliver to you locally using our own vans, and friendly drivers.

LOCAL DELIVERIES

All orders over the value of £150.00 have free delivery.

All orders under £150.00 are charged as follows;

Local delivery is FREE to postcodes; SP5 2, SP5 3, SP6 1, SP6 2, SO16, SO40, SO43, SO51, SO52

Delivery to postcodes; BH24, SO14, SO15, SO17, SO41, SO42, SO45, SO53, SP5 1, SP6 3 is charged at £3.95

Delivery to postcodes; BH25 & BH31 is charged at £4.95

NATIONAL DELIVERIES

All orders over the value of £175.00 have Free Delivery

Orders under the value of £175.00 are charged at £15

Where Do You Deliver To?

We deliver locally using our own drivers and vans, and deliver to the following postcodes:

Local delivery is FREE to postcodes; SP5 2, SP5 3, SP6 1, SP6 2, SO16, SO40, SO43, SO51, SO52

Delivery to postcodes; BH24, SO14, SO15, SO17, SO41, SO42, SO45, SO53, SP6 3, SP5 1 is charged at £3.95, and BH25 & BH31 is charged at £4.95.

We delivery Nationally (UK Mainland) using Parcelforce.

When Will I Receive My Delivery?

Our normal local delivery days are Fridays, sometimes Thursdays.

If you would prefer a specific day, please note this on your order, otherwise we will confirm the delivery day on receipt of your order by email.

Our National (Courier) deliveries are on a Thursday.

We need 48 hours’ notice, therefore the latest you can order is 3pm on a Wednesday for delivery on Friday the same week.

How is My Order Delivered?

Local deliveries, using our own refrigerated vans, do not require additional insulation, so your meat will be delivered in a reusable paper bag or recycled cardboard box.

National deliveries are sent with guaranteed next-day service with Parcelforce. Your produce will all be vacuum-packed, the box is lined with a sheep wool biodegradable liner, with additional cool packs to keep the meat cool. This method will keep the produce at the correct temperature for 48hrs.

What Do I Do If My Order Hasn't Been Delivered?

If you think your delivery hasn’t been made on time, please contact us straight away on 01794 322686.

Do I Need To Be in To Sign For My Delivery?

Local deliveries.

We would prefer you to be in so that the produce can be put straight away into a fridge. If, however, this is not possible, please let us know of a safe place, or a neighbour to leave it with.

National deliveries.

Your delivery will be on a Thursday. Please advise a safe place for the courier to leave it, just in case you have to pop out.

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