FAQs
Frequently Asked Questions
Christmas Ordering
When can I order?
Our Christmas order book opens on 26th October, with the last orders taken on Saturday 12th December*.
However, if you require a Whole Turkey, FR Crown or FR Breast Roast, we need your order by the 2nd December to guarantee you any size of bird, if you order after this date there may be limited sizes available.
*If our suppliers run low, this date could be brought forward, so we suggest you don’t leave it until the last minute to order!
Can I order online?
Yes! Please order ONLINE, in PERSON, or over the TELEPHONE. 01794 322686.
With regard to joints of meat, if you don’t see the size you require online (we can only show a limited number of sizes), please do order in a different way. We can offer joints in
Do I need to pay a deposit?
Yes, please. 20% of the order total. This is non-refundable, except in extreme circumstances
When do I pay the balance?
On collection. Please do not pay your balance online.
When do I collect my order?
When you place your order, you will need to choose a collection time & date.
These are the options;
Tuesday 22nd December AM 9am-12pm OR PM 1pm -3pm
Wednesday 23rd December AM 9am-12pm OR PM 1pm -3pm
Thursday 24th December AM 8.30am – 12pm
Can I change my collection day once it’s booked?
This involves an awful lot of admin our end, so we request you do not change your collection day.
Can I change my order?
We have to put our orders into suppliers, so no, please do not change your order.
Are the products fresh or frozen?
All of our Christmas products are fresh
Can I add other products onto my order?
On your Christmas order, you can only choose items that are on the Christmas PRICE LIST.
We will be open everyday the week before Christmas for your last-minute goodies, and the shop will be open during the Christmas collection days.
Christmas OPENING TIMES?
Xmas Opening Times:
Monday 14th : Closed
Tuesday 15th: 9am – 5pm
Wednesday 16th: 9am – 5pm
Thursday 17th: 9am – 5pm
Friday 18th : 9am – 5pm
Saturday 19th : 9am – 4pm
Sunday 20th : Closed
Monday 21st: 9am – 1pm
Tuesday 22nd: 9am – 4pm
Wednesday 23rd: 9am – 4pm
Christmas Eve : 8.30am – 12pm
Christmas Day / Boxing Day CLOSED
Monday 28th: CLOSED
Tuesday 29th : CLOSED
Wednesday 30th: 9am – 4pm
New Years Eve 31st: 9am – 1pm
New Years Day: CLOSED
Saturday 2nd: 9am – 4pm
Can I buy other goods when I collect my order?
Yes
Can you bone & roll my Turkey?
Yes. There is an additional charge of £7.50 for this service. Please add to your order.
We can either; remove the legs, leaving a Crown, then bone & roll the legs. Or, bone and roll the whole Turkey.
Please also let us know if you would like to keep the bones.
Are you making home made Beef Wellington?
Yes.
They will be approx 900g, to serve 4 people.
Do you sell cook ham?
Yes.
Do you sell FREE-RANGE Fowl?
Yes, all of our whole Christmas Turkeys, Geese, Duck & Chicken are Free-Range. We will also sell non free-range Turkey Breast Roast to give you a different pricing option.
Do you offer delivery?
Yes.
Just for Christmas orders, the delivery day is Tuesday 22nd, with a delivery cost of £10.00. We will deliver locally ONLY.
Please contact Sarah prior to placing your order to book your delivery slot, as we have a limited number available.
Call 01794 322686, or email Sarah@thefarmersbutcher.co.uk – please remember to include a contact telephone number.
If ordering online, don’t forget to add ‘delivery’ to your order, then choose LOCAL PICKUP on the payment page. We do not however offer courier deliveries during December.
General Ordering
How Do I Order Online?
We need at least 48 hours’ notice for ALL ORDERS, please.
Is There a Minimum Order?
Yes, the minimum order value is £45.00
Do I have to Oder Online?
No, if you would prefer to call us, 01794 322686, or email us, sarah@thefarmersbutcher.co.uk, we would be happy to take your order.
What Payment Options Do I Have?
We accept Mastercard, Maestro, Visa, and cash in the shop! We do not accept American Express.
I Can't Find The Product I Would Like?
If it’s not online, we can probably source it for you, please give Sarah a call 01794 322686.
Do You Sell Pannage Pork?
Yes, in the Pannage season. Please see our Pannage Page for more information.
What is Your Guarantee?
We strive to deliver the most perfect produce. If you are unhappy with any part of your delivery, we would like to know. Therefore, please contact us within 24 hours, and Mike will do his utmost to resolve any issues, usually by replacing the product or refunding you.
Do You Offer Click and Collect?
Yes we do, choose the ‘Local collection’ option on the checkout page, we need 2 days’ notice please, and Dan will make your order up, ready for you to collect.
Our shop collection days are Thursday – Saturday. WE DO NOT OFFER A COLLECTION SERVICE ON TUESDAYS OR WEDNESDAYS.
Is Everything in Stock?
Do You Have Gluten Free Options?
Yes! We specialise is GF. You will find most of our seasonings, half of our sausages, all burgers, and lots more GF in our shop!
Allergens
Delivery
How Much Does Delivery Cost?
We deliver to you locally using our own vans, and friendly drivers.
LOCAL DELIVERIES
All orders over the value of £180.00 have free delivery.
All orders under £180.00 are charged as follows;
Local delivery is FREE to postcodes; SP5 2, SP5 3, SP6 1, SP6 2, SO16, SO40, SO43, SO51, SO52
Delivery to postcodes; BH24, SO14, SO15, SO17, SO41, SO42, SO45, SO53, SP5 1, SP6 3 is charged at £3.95
Delivery to postcodes; BH25 & BH31 is charged at £4.95
Our minimum order value is £45.00
NATIONAL DELIVERIES – We are sorry but because we have been let down by couriers far too often, we cannot sustain any more losses and therefore we no longer offer a courier delivery service.
Where Do You Deliver To?
We deliver locally using our own drivers and vans, and deliver to the following postcodes:
Local delivery is FREE to postcodes; SP5 2, SP5 3, SP6 1, SP6 2, SO16, SO40, SO43, SO51, SO52
Delivery to postcodes; BH24, SO14, SO15, SO17, SO41, SO42, SO45, SO53, SP6 3, SP5 1 is charged at £3.95, and BH25 & BH31 is charged at £4.95.
When Will I Receive My Delivery?
Our delivery days are Fridays.
How is My Order Delivered?
National deliveries are sent with guaranteed next-day service with Parcelforce. Your produce will all be vacuum-packed, the box is lined with a sheep wool biodegradable liner, with additional cool packs to keep the meat cool. This method will keep the produce at the correct temperature for 48hrs.
What Do I Do If My Order Hasn't Been Delivered?
If you think your delivery hasn’t been made on time, please contact us straight away on 01794 322686.
Do I Need To Be in To Sign For My Delivery?
Local deliveries.
We would prefer you to be in so that the produce can be put straight away into a fridge. If, however, this is not possible, please let us know of a safe place, or a neighbour to leave it with.
If you have not given us a safe place, and no one is in to accept the delivery, our driver will return your goods to the shop, and you will need to collect at your convenience.
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